✨ Terms and Conditions ✨

 

Effective Date: 09.02.25

1. Introduction

Welcome to Stress Less Sleep More (“Company,” “we,” “us,” or “our”). These Terms & Conditions govern your use of our online courses, coaching services, and website (collectively, the “Services”).

By purchasing, accessing, or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must discontinue use immediately.

2. Use of Our Services

2.1 License & Permitted Use

  • You are granted a non-exclusive, non-transferable, revocable license to use our course materials for personal, non-commercial purposes.
  • You may not reproduce, distribute, modify, or publicly share any part of the content without our explicit written consent.
  • Your access is for individual use only. Sharing login credentials or course materials violates these Terms and may result in account termination without a refund.

2.2 Access & Availability

  • We strive to provide uninterrupted access, but we do not guarantee 24/7 availability.
  • We may update, modify, or discontinue Services at any time without liability.

2.3 Prohibited Conduct

You agree not to:

  • Use the Services for any illegal, fraudulent, or harmful activities.
  • Attempt to hack, disrupt, or reverse-engineer our website or course platform.
  • Post offensive, defamatory, or misleading content in any interactive areas (if applicable).

3. Payments, Refunds & Chargebacks

3.1 Payment Terms

  • Full payment is required before accessing our Services.
  • Payments are processed through third-party payment processors (e.g., Kajabi, Stripe). We are not responsible for their security or terms.
  • You are responsible for providing accurate billing information.

3.2 Refund Policy

  • We offer a 12-month money-back guarantee for online courses.
  • Refund requests must be made in writing within 12 months of purchase.
  • To qualify for a refund, you must demonstrate that you have completed the course and applied the material.
  • Refunds do not apply to coaching sessions or personalized consulting services.
  • We reserve the right to decline refund requests if evidence suggests that the Services were fully accessed and used before the request.

3.3 Chargebacks

  • If you initiate a chargeback without first contacting us for a resolution, we reserve the right to dispute the claim and provide supporting evidence to the payment processor.
  • Any chargebacks will result in immediate account termination, and we may report fraudulent disputes to credit agencies.
  • Any outstanding balances resulting from a chargeback remain your responsibility.

4. Coaching Agreement

If you engage in one-on-one coaching, the following terms apply:

4.1 Coaching Disclaimer

  • Coaching is for guidance and educational purposes only, not therapy, medical treatment, financial advice, or legal counsel.
  • You remain fully responsible for your own decisions and actions.

4.2 Coaching Sessions & Expiration

  • Coaching sessions must be used within 3 months of purchase.
  • Rescheduling: A minimum 24-hour notice is required. Sessions canceled within 24 hours will be forfeited.
  • Unused sessions are non-refundable and non-transferable.

4.3 Confidentiality

  • We maintain strict confidentiality. However, coaching does not establish legal privilege (e.g., therapist-client confidentiality).
  • We will only disclose private information if required by law or with your written consent.
  • All coaching materials are proprietary and may not be copied, distributed, or reused.

5. Intellectual Property & Copyright

  • All course materials, videos, PDFs, branding, and content are owned by us and protected by copyright laws.
  • Unauthorized use or sharing of content may result in legal action.
  • Users are granted a limited, revocable license to use materials for personal learning only.

6. Disclaimers & Limitations of Liability

6.1 General Disclaimer

  • Our Services are provided “as is” and “as available”, without any warranties.
  • We do not guarantee specific results, success, or outcomes from using our Services.
  • Any reliance on our Services is at your own risk.

6.2 Limitation of Liability

  • To the maximum extent permitted by law, we shall not be liable for:
  • Any indirect, incidental, or consequential damages, including loss of income, data, business opportunities, or reputation.
  • Any technical failures, service interruptions, or force majeure events.
  • Any claims exceeding the amount you paid for the Services.

7. Third-Party Services & Technology

  • We use Kajabi, Stripe, and other third-party providers.
  • We are not responsible for their security, policies, or service interruptions.
  • Any issues with third-party providers must be addressed directly with them.

8. Indemnification

You agree to defend, indemnify, and hold us harmless from any claims, losses, or damages arising from:

  • Your misuse of our Services.
  • Your violation of these Terms.
  • Any third-party disputes related to your actions.

This indemnification obligation survives the termination of your account.

9. Force Majeure

We are not liable for delays or service failures caused by events beyond our control, including:

  • Natural disasters, pandemics, cyberattacks, strikes, government regulations, or internet failures.
  • If Services are permanently disrupted, we may offer store credit instead of cash refunds.

10. Dispute Resolution & Governing Law

  • Any dispute must first be resolved through mandatory mediation in the Netherlands.
  • If mediation fails, disputes will be settled through binding arbitration.
  • Class action lawsuits are expressly waived.
  • The governing law for these Terms is the law of the Netherlands.

11. Modifications to These Terms

  • We reserve the right to update these Terms at any time.
  • Users will be notified of significant changes.

12. Contact Information

[email protected]

 

 

 

Privacy Policy (Including GDPR Compliance)

1. Introduction

Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal data in compliance with GDPR (EU General Data Protection Regulation).

2. Data We Collect

  • Name, email, contact details.
  • Payment details (processed securely by third parties).
  • Website usage data (cookies, analytics).

3. Your Rights Under GDPR

You have the right to:

  • Access, correct, or delete your data.
  • Request a copy of your stored data.
  • Withdraw consent for marketing.

To exercise these rights, contact us at [Your Email].

4. Third-Party Data Sharing

  • We do not sell your data.
  • Data may be shared with payment processors and legal authorities when required.

5. Cookies & Tracking

  • Cookies may be used for analytics and site functionality. You can manage settings in your browser.

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